High-quality products should last forever. But accidents happen, and in the unlikely event of damage to any of our products caused by any fault in production or material, we will do whatever it takes to fix the problem.
For us to assess the damage or issue quickly, please include the following in your email:
1) A photo of the entire jacket, front and back
2) A close-up photo of the damage or issue you are experiencing
3) A photo of the care label, which can be found on the inside lower left. The care label might be hidden in a small black pouch, depending on your jacket.
Please get in touch with us by emailing firstname.lastname@example.org, and we will get back to you shortly with a solution.